Nowadays, individuals rely heavily upon word of mouth when it comes to making decisions, especially when choosing an apartment home. Never has there been a time when consumer opinion has been see easily accesible as it is today with technology and social media websites. Therefore, it is of upmost importance that employees know what exactly is being said about their companies, in order to educate themselves and be prepared for possible objections brought up as a result of these consumer opinions. This article gives great insight into the benefits of knowing consumer opinions and how effective they can be.
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